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Frequently Asked Questions (FAQ)

  • A good rule is to repair your appliance if the total cost is less than 50% of a new one—including the purchase price, tax, delivery, installation, and any required modifications. Most appliances last 12–15 years, but high-end models can last over 20 years with proper care.

  • The cost depends on the issue, labour, and parts. When our technician inspects your appliance, they’ll give you a clear, upfront quote before starting any work. Assessments are free, except when:

    • The repair isn’t possible (e.g., parts are discontinued)

    • The repair isn’t cost-effective (e.g., too expensive compared to replacement)

    In these cases, a $95 + tax service call fee applies.

  • Yes! Red Button is a licensed gas contractor registered with the TSSA (Technical Standards and Safety Authority). Our technicians are fully certified to repair and service gas appliances safely.

  • We offer a 12-month warranty on both parts and labor—so you can have peace of mind after your repair.

  • We provide appliance repair services in Vaughan and central Toronto.

  • We know a broken appliance is frustrating! We try to offer same-day or next-day service, depending on availability. Contact us, and we’ll do our best to fit you in quickly.

  • Yes! We use OEM (Original Equipment Manufacturer) parts to ensure quality and reliability. If OEM parts aren’t available, we’ll discuss high-quality alternatives with you.

  • Most repairs are finished in one visit, as long as we have the needed parts. If we need to order something, we’ll give you a clear timeline and book a follow-up as soon as it arrives.

  • Yes! We offer professional installation services to ensure your new appliance is set up correctly and safely.

  • We accept credit cards, e-transfers, cheques, and cash.

  • Yes! We service both residential and commercial appliances. Contact us with your details, and we’ll confirm if we can help.

  • We service all major brands, including:

    • Residential: Sub-Zero, Wolf, Thermador, Bosch, Miele, Viking, Whirlpool, KitchenAid, JennAir & more.

    • Commercial: True, Garland, Frymaster, TurboChef, Hoshizaki, Manitowoc & others.

    Not sure if we service your brand? Just ask!

  • We don’t provide 24/7 emergency service but do our best to handle urgent repairs as quickly as possible. Contact us, and we’ll prioritize your request.

     

    Still have questions? Call us today! We’re happy to help.

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